November – Updated SMS Appointment Reminder System

New Street Medical Centre now has an updated automated system to remind patients of their upcoming appointments. We can now send customised SMS’ to patients reminding them about upcoming appointments. Patients can instantly confirm, cancel or reschedule their appointments and all changes are transferred to our appointment book in real time. This means that we are able to ensure appointments are better managed by reduce no-shows and same day cancellations by up to 50%. This means that patients will have greater access to all our doctors when required. It also means improved security: Push notifications add an additional level of security compared to SMS because reminders are sent to a logged-in user rather than just a phone number.