Recent Survey Feedback

Thank you to all patients who took the time to complete our patient surveys.

In response to our recent survey an area of concern was improving patient waiting times.

Our Doctors and staff will endeavour to work as efficiently as possible. Our receptionists, when possible will call patients if the doctor is running late and advise patients when they present to the clinic if your doctor is delayed.

To assist with reducing waiting times, we kindly ask patients to help in the following areas:

  • If you have more than one family member to be seen, please make an appropriate appointment as seeing extra patients without an appointment takes extra time.
  • Please inform the surgery ahead of time if you are running late.
  • If you think you require longer time for discussing more than 1 issue, please book a longer appointment. Our receptionists will always assist you with making the appropriate appointment time.

We look forward to working together to improve patient satisfaction.