April 2020 Update

Update 30th April 2020

New Street Medical Centre will be temporarily CLOSED on Sunday’s during the COVID-19 pandemic starting Sunday 3rd of May 2020.

We will still be open Monday to Saturday to assist with your medical needs.

On Sunday if you do feel like you require medical attention the following services are available:

  • Please call 000 for any urgent medical needs
  • Please call 13SICK – LOCUM DOCTOR SERVICE or use the 13SICK app to book a telehealth consultation or a home visit. Following the consultation the Doctor will send a medical report to your GP the next day, ensuring continuity of care.
  • NURSE-ON-CALL puts you directly in touch with a registered nurse for caring, professional health advice around the clock. Call 1300 60 60 24 from anywhere in Victoria for free health advice, 24 hours a day.

Please call 9595 9777 for Monday to Saturday appointments or book online via this link.



Update 21st April 2020


All Patients can now call the medical centre and request a telephone consultation or visit HOTDOC to book online with your usual Doctor.

  • ALL our Doctors can offer bulk billed phone consultations to eligible patients with a Medicare card. If you are ineligible for a bulk billed phone consultation, a private fee will apply which you will be able to claim the rebate from Medicare.
  • If your doctor determines that you require a face to face consultation, this will be arranged during the phone call. Please note that for face to face consultations, normal fees will apply.

New Street Medical Centre aims to continue to provide quality services in the safest possible way. We have implemented various safety strategies to protect staff and patients.



      Be sure to smile and say hello to our screening RN Ruth Baxter!






In view of the new changes, we have changed our clinic services as follows:

Scripts and Referrals

All scripts and referral requests will now be handled by phone appointments. The online script and referral requests will be disabled.

Abnormal test results

Any test result requiring follow-up will be via telephone appointment. You will be contacted either by SMS or telephone if your result requires a follow up so that you may make the necessary arrangements.

Telehealth appointments

These may be made online or by calling reception.

If during the consultation, the doctor determines that a face to face appointment is required, then the doctor will inform the patient of this and arrangements will be made.

Clinic attendance appointments

Sometimes we just need to see what the problem is in person e.g. a blood pressure check or a rash. We will continue to provide access to the clinic in the safest possible way.

We have implemented strict infection control measures according to the Department of Health policies to ensure the safety of our patients and staff. These measures will provide you with the assurance that your attendance to our clinic is safe.

Procedures, iron infusions, and wound care

These services will be provided with a clinic attendance as they do not meet the requirements on a phone consult.

Home visits

The doctors providing nursing home visits will continue to do so. Our Doctors will not be providing home visits.


We will continue to provide a vaccination service for our patients. Influenza vaccination clinics have been set up and patients may either call or book online to access a flu vaccine appointment. We encourage all patients aged >6months to have their Flu Vaccination and have adequate supply for existing and new patients.

Childhood vaccines will continue as scheduled with our Practice Nurses. If your child is unwell, the vaccination will have to be delayed until they are well.


PLEASE NOTE that we are not closed. Our doors remain open to our community and people are free to attend. We are simply trying to control our environment to reduce the risk of a suspect case entering the building without being properly screened.


Suspected COVID-19

If you have recently travelled overseas or have been exposed to a confirmed case of COVID -19 but do not have any symptoms and are not unwell, please quarantine yourself at home for at least 14 days. Please be sure to practice good personal hygiene and frequent hand washing while strictly remaining in your home. If you become unwell during this time and believe that you may require screening please contact one of the dedicated COVID-19 testing clinics based at major hospitals including MMC Clayton, Royal Melbourne and Alfred Hospital (call pre arrival – 9076 2000). Alternatively call the national hotline on 1800 020 080, the Victoria Health Department on 1800 675 398 or see the Victorian COVID-19 website – https://www.health.gov.au/health-topics/novel-coronavirus-2019-ncov