New Street Medical Centre

Why Choose NSMC?

How many GPs?

We have 14 exceptionally experienced male and female doctors who are readily available for appointments.

Although we have been established for more than fifty years in the Brighton community, New Street Medical Centre is at the forefront of medical software and technologies. We can provide onsite claiming, paperless medical records and direct links to investigative services such as pathology, radiology, specialists and hospitals.

Can I talk to my doctor/nurse over phone?

Most of our doctors will not be able to take non urgent phone calls from a patient during consultations. It is important to keep interruptions to a minimum. If you can provide a contact number a nurse or doctor will return your call as soon as they are able to do so. If the matter is urgent please let reception staff know the general nature of the urgency so that your call can be dealt with appropriately. If the matter is a medical emergency call 000. Our nurses are available to speak with you between 8.30 am – 5.30 pm.

What happens if I need to see a doctor out of business hours?

We have an arrangement with a locum service, National Home Doctor Service who can be contacted on 137425 or visit their website. These doctors can visit outside business hours and will send a report through to your usual GP.

How are our diagnostic test measures managed?

Test results may be given over the phone by an experienced practice nurse. Due to privacy laws, persons aged 18 and over must call for their own results. You may be asked to make a follow up appointment with your doctor to discuss during a consultation.

View the comprehensive list of FAQs

UPDATE: 15th July, 2020

COVID-19 Update – We ask that you wear a mask when entering the clinic.

All appointments will start with a telephone consultation. For the time being, face to face appointments will be determined by the Doctor. All patients will be screened prior to any clinic appointments. We will be using alternate services to assist with limiting people presenting at the clinic such as faxing prescriptions to your pharmacy or referrals to your specialist.

Please book online or call reception to discuss 9595 9777

TELEHEALTH SERVICES

All Patients can call the medical centre and request a telephone consultation or visit HOTDOC to book online with your usual Doctor.

ALL our Doctors can offer bulk billed phone consultations to eligible existing patients with a Medicare card. If you are ineligible for a bulk billed phone consultation, a private fee will apply which you will be able to claim the rebate from Medicare.
If your doctor determines that you require a face to face consultation, this will be arranged during the phone call. Please note that for face to face consultations, normal fees will apply.

In view of the current changes, our clinic services are as follows:

Scripts and Referrals

All scripts and referral requests will now be handled by phone appointments. The online script and referral requests are disabled.

Abnormal test results

Any test result requiring follow-up will be via telephone appointment. You will be contacted either by SMS or telephone if your result requires a follow up so that you may make the necessary arrangements.

Telehealth appointments

These may be made online or by calling reception.

If during the consultation, the doctor determines that a face to face appointment is required, then the doctor will inform the patient of this and arrangements will be made.

Clinic attendance appointments

Sometimes we just need to see what the problem is in person e.g. a blood pressure check or a rash. After your telephone consultation the Doctor will advise when you are able to attend for a face to face consultation.

Procedures, iron infusions, and wound care

These services will be provided with a clinic attendance as they do not meet the requirements on a phone consult. We are not providing iron infusions presently.

Home visits

The doctors providing nursing home visits will continue to do so. Our Doctors will not be providing home visits.

Vaccinations

We will continue to provide a vaccination service for our patients. Influenza vaccination clinics have been set up and patients may either call or book online to access a flu vaccine appointment. The number of appointments available will depend on vaccine supply. We expect that this service will be staggered over the coming weeks and we aim to do our best to provide existing patients with their Flu and Pneumonia Vaccinations.

Childhood vaccines will continue as scheduled with our Practice Nurses. If your child is unwell, the vaccination will have to be delayed until they are well.

PLEASE NOTE that we are not closed. Our doors remain open to our community and people are free to attend. We are simply trying to control our environment to reduce the risk of a suspect case entering the building without being properly screened.

Suspected COVID-19

Getting tested for coronavirus (COVID-19) is considered medical treatment and it is one of the four reasons you can leave home. If you or your family have symptoms, no matter how mild, please get tested at one of the sites listed below. If you have symptoms, you must return home immediately after the test and remain in isolation until you receive the results.

Please click on the below link for current testing locations:

https://www.dhhs.vic.gov.au/getting-tested-coronavirus-covid-19

New Street Medical Centre

Welcome to New Street Medical Centre. Our clinic was established in 1955 as one of the first purpose built general practices in Melbourne.