We welcome all new patients and families to New Street Medical Centre. To book an appointment as a new patient and register please follow the link to book online https://www.hotdoc.com.au/medical-centres/brighton-VIC-3186/new-street-medical-centre/doctors
You can expect your test results to be available within 2-5 working days, unless advised otherwise. If your doctor requires a discussion with you about your results you will be sent an SMS to make a follow up appointment.
Accessing results over the phone – in certain instances test results may be available by talking to our nurses. To access your results, you are required to telephone the practice nurse on 9595 9777, select option 2 and please leave a message. The nurse will then notify you if your results require no action, or if they require a follow up with your GP.
Patients aged 16+ – Please note that if a child is aged over 16 years, the details of test results cannot be legally disclosed to a parent without the patient’s prior consent which needs to be recorded in their medical notes.
Our practice is committed to preventative care. As part of this system, you may receive reminders for skin checks, blood pressure checks, CST’s, health assessments and immunisations. Your doctor will seek your permission for you to be included on our reminder system. If you or your family do not wish to be part of this system, please advise your doctor or one of our receptionists.
For all repeat prescriptions and referrals please book a telehealth appointment with your GP online or via reception. It is important to book your review appointment with us for further prescriptions, soon after your pharmacist has dispensed your last repeat prescription.
For all medical emergencies, please call 000. Otherwise, please contact The Home Doctor Service on 13SICK (13 7425)
In response to the COVID-19 pandemic, we have taken measures to ensure everyone’s safety.
Although masks are no longer compulsory, they are highly recommended to ensure the safety and health of everyone. We kindly ask for your cooperation in maintaining the well-being of our community by wearing a mask if you experience respiratory symptoms, and following our guidelines.
To attend a face-to-face appointment, individuals with respiratory symptoms must wear a mask and provide a negative RAT test/PCR. If you have tested positive for COVID-19 or are within 7 days of a positive test, please contact the clinic to discuss alternative options for your appointment.
ATAGI recommends that all adults aged ≥ 75 years should receive an additional 2023 COVID-19 vaccine dose if 6 months have passed since their last dose.
- All adults aged 65 to 74 years, and/or
- Adults aged 18 to 64 years with severe immunocompromise.
Please note that our email service is not encrypted, therefore we cannot guarantee the security of our email communications. There is a risk that information could be read by someone other than the intended recipient.
We discourage health providers from sending emails to us with personal information about patients, and we discourage patients from sending emails to us with their own personal information. We prefer to receive correspondence via secure messaging, such as Argus or HealthLink.
In the event that information you require is requested via email, you will need to confirm your identity and email address and that you have considered and accepted the risks associated with email communications.
Your medical health record is strictly confidential. It is the policy of this practice to always maintain security of personal health information and to ensure that this information is only available to authorised staff. Our practice uses a computerised medical record system to record your notes and personal information.
We value your feedback. You can submit a complaint, give a compliment or offer a suggestion to help us improve our service.
Despite our best intentions, complaints may arise. Our practice deals with complaints in a courteous, empathetic and understanding manner. Patient satisfaction effects health outcomes therefore our practice acknowledges that patient complaints are an important source of customer feedback.
We welcome your suggestions on how we can improve the practice, so please feel free to speak to the Practice Manager or our reception staff. If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential, and impartial. To lodge a complaint with the HCC, please fill out a complaint form online at www.hcc.vic.gov.au, or phone 1300 582 113.