We welcome all new patients and families to New Street Medical Centre. To book an appointment as a new patient and register please follow the link to book online https://www.hotdoc.com.au/medical-centres/brighton-VIC-3186/new-street-medical-centre/doctors
You can expect your test results to be available within 2–5 working days, unless you are advised otherwise. If your doctor needs to discuss your results with you, you will receive an SMS asking you to make a follow‑up appointment.
Accessing Results Over the Phone
In some instances, results may be available from our nursing team.
To access your results:
- Call 9595 9777
- Select Option 2
- Leave a message for the practice nurse
A nurse will then advise you whether:
- No action is required, or
- You need a follow‑up appointment with your GP
Patients Aged 16 and Over
If a patient is aged 16 years or older, test results cannot legally be disclosed to a parent or guardian without the patient’s prior consent. This consent must be documented in the patient’s medical record.
Accessing Copies of Your Results
We do not provide copies of test results via email.
You can access your results through:
- My Health Record, or
- The 1800MEDICARE app
Our practice is committed to preventative care. As part of this system, you may receive reminders for skin checks, blood pressure checks, CST’s, health assessments and immunisations. Your doctor will seek your permission for you to be included on our reminder system. If you or your family do not wish to be part of this system, please advise your doctor or one of our receptionists.
For all repeat prescriptions and referrals please book a telehealth appointment with your GP online or via reception. It is important to book your review appointment with us for further prescriptions, soon after your pharmacist has dispensed your last repeat prescription.
For all medical emergencies, please call 000. Otherwise, please contact The Home Doctor Service on 13SICK (13 7425)
Our clinic is accepting both face to face and telehealth appointments online.
Our GP’s would prefer to see patients as a face-to-face appointment. If you have respiratory symptoms we ask that you do a RAT test the morning of your appointment. If the RAT test is negative, you can proceed with your face to face appointment. Please call reception when you arrive at the clinic. You will need to wear a mask for this appointment.
If you do test positive for COVID-19, please contact the clinic to discuss alternative options for your appointment.
Although masks are no longer compulsory, they are highly recommended to ensure the safety and health of everyone. We kindly ask for your cooperation in maintaining the well-being of our community by wearing a mask if you experience respiratory symptoms and by following our guidelines.
We appreciate your understanding and support in protecting our more vulnerable patients and keeping our community safe.
We are currently only accepting COVID-19 vaccination bookings for existing patients.
ATAGI recommends a dose of COVID-19 vaccine for adults aged ≥75 years every 6 months.
ATAGI recommends the following groups receive a dose of COVID-19 vaccine every 12 months, and can consider a dose every 6 months, based on a risk-benefit assessment:
- Adults aged 65―74 years
- Adults aged 18―64 years with severe immunocompromise.
The following groups can consider a COVID-19 vaccine every 12 months, based on a risk-benefit assessment:
- All other adults aged 18―64 years
- Children and adolescents aged 5―<18 years with severe immunocompromise
We discourage health providers and patients from sending personal or sensitive information to us via email. Email is not a secure or encrypted form of communication, and we cannot guarantee the privacy of any information transmitted this way.
Whenever possible, please use a secure messaging service such as HealthLink for all clinical correspondence.
In limited circumstances, we may agree to email information you have requested that contains your health details. Before doing so, we must verify your identity and confirm that you understand and accept the risks associated with unsecured email communication.
Please note:
- Our email inbox is monitored periodically by non‑clinical administrative staff.
- It is not suitable for clinical communication with your GP.
- We cannot provide medical advice, clinical assessments, prescriptions, follow‑up guidance, or any health‑related recommendations via email.
- Emails sent to this address will not form part of your medical record, and no clinical action will be taken based on information submitted electronically.
To ensure safe and appropriate care, please contact the practice on 9595 9777 to book an appointment with your GP.
If you have urgent medical concerns, please seek immediate assistance through emergency services.
Your medical health record is strictly confidential. It is the policy of this practice to always maintain security of personal health information and to ensure that this information is only available to authorised staff. Our practice uses a computerised medical record system to record your notes and personal information.
Click here to read more about our Privacy Policy
We value your feedback. You can submit a complaint, give a compliment or offer a suggestion to help us improve our service.
Despite our best intentions, complaints may arise. Our practice deals with complaints in a courteous, empathetic and understanding manner. Patient satisfaction effects health outcomes therefore our practice acknowledges that patient complaints are an important source of customer feedback.
We welcome your suggestions on how we can improve the practice, so please feel free to speak to the Practice Manager or our reception staff. If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential, and impartial. To lodge a complaint with the HCC, please fill out a complaint form online at www.hcc.vic.gov.au, or phone 1300 582 113.
For patients wishing to transfer their medical records from another practice, please print and complete the Transfer of Medical Records form below and bring it to your appointment.
